Star CloudPRNT Setup

This guide will walk you through the physical setup, network configuration, and firmware updates required to integrate your Star printer with the Cubigo platform.

Table of Contents

1. Physical Hardware Setup
2. Retrieving the Settings Ticket
3. Network Configuration
4. CloudPRNT Configuration
5. Firmware Updates
6. Technical Background & Support

1. Physical Hardware Setup

1. Placement: Place the device on a steady, flat surface.
2. Connections: Connect the power cable and an Ethernet cable (required for initial setup).
3. Power On: Turn on the device. The printer will automatically attempt to obtain an IP address via DHCP.
4. Loading Paper: Open the front cover. Install the paper roll so it rolls toward you (following the diagram inside the cover).

Important: Keep the Ethernet cable connected until the entire configuration is complete, even if you plan to use Wi-Fi later.

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2. Retrieving the Settings Ticket

To configure the device, you need its current IP and MAC address.

1. Turn the device OFF.
2. Press and hold the FEED button while turning the device back ON.
3. Continue holding for a few seconds and then let go.
4. Note: Your IP and MAC addresses are located on the final ticket that prints out.

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3. Network Configuration

1. Open a web browser on a computer connected to the same network.
2. Enter the IP address from the ticket into the address bar to access the Web Utility.

3. Login Credentials:

   • User: root
   • Password: public

   

Wireless Setup (Optional)

If using a wireless dongle:

1. Navigate to Configuration -> Wireless Network.
2. Click Enter under "Site Survey" to view available networks.
3. Select your network and enter the credentials to connect.

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4. CloudPRNT Configuration

Navigate to the CloudPRNT menu and apply the following settings:

Crucial: Click SAVE on the left-hand menu before exiting.

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5. Firmware Updates

Keeping firmware current ensures stability.

1. In the left-hand column, select Firmware Update.
2. Click CHECK FOR UPDATES.
3. If an update is available, follow the on-screen prompts to install it.
4. Note: For mC-Print3 and TSP100IV models, you may also use the dedicated Star utility apps for mobile updates.

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Technical Background & Support

How CloudPRNT Works

Star CloudPRNT is a protocol to enable printing from remote servers. Cubigo has implemented this protocol in the product backend enabling devices configured to connect to the Cubigo backend to retrieve their print jobs. 

CloudPRNT is designed to be simple to implement, versatile and secure. The device connects to the Cubigo backend using the https protocol and retrieves a REST/JSON API and common print job data formats. The setup does not require specific firewall, port forwarding or tunneling to enable connectivity.

Community MAC Registration

Each device must be registered in the Cubigo backend via its MAC Address. If you swap printers between locations or replace a device, you must notify Cubigo Support with the new MAC address to ensure print jobs are routed correctly.

Troubleshooting

• LED Signals: Check the front panel for blinking patterns.
• Factory Reset: If you cannot access the web utility, a factory reset may be required (Refer to the Star Help Center).
• No IP Address: If the IP is missing from the ticket, the network connection is inactive. Check your cables and DHCP server.

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