Troubleshooting resident role and cell number sync issues from PCC to Cubigo

This article explains known issues that can affect how resident roles and cell numbers sync from PCC to Cubigo. The integration itself is working as expected, but there are specific data mapping and source-system issues that may cause these fields to appear incorrect in Cubigo.

Signs

• The resident role shown in Cubigo does not match the expected role in PCC.
• Cell numbers are missing, outdated, or incorrect after synchronization.
• Other resident data continues to sync normally.
• The integration status shows no broader connection failure.

Basic troubleshooting steps

• Verify that the resident's Unit field is set correctly in PCC.
• Confirm that the expected role in Cubigo matches the Unit field value in PCC.
• Check whether the cell number is entered correctly in PCC.
• Allow time for the next sync cycle to complete before rechecking the resident record.