Human-Centric AI-Enabled Platform Features

Artificial Intelligence (AI) increasingly plays a role in everyday digital experiences, and Cubigo leverages carefully selected AI-enabled capabilities to enhance and support the experience of end users. Examples include intelligent search functionality, virtual assistant features, activity recommendation systems, and similar smart services. These AI-enabled capabilities are offered as optional add-ons to the core platform, allowing customers to decide whether and how they wish to adopt them.

Table of contents

1. Transparency and Human Oversight
2. Data Residency, Isolation, and Model Use Policies

Transparency and Human Oversight

Cubigo is committed to transparency in the use of AI. Whenever users interact with a feature that incorporates AI functionality, this is clearly indicated within the user interface through visual indicators such as a Nova (AI) icon.

Where appropriate within operational workflows, human oversight by organizational staff is maintained. Users are encouraged to critically review and validate AI-generated outputs before taking action or accepting recommendations.

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Data Residency, Isolation, and Model Use Policies

In line with Cubigo's privacy-conscious culture, AI-enabled features are designed and implemented in alignment with the principles of the EU AI Act and leading regulatory and product safety frameworks. To support these services, Cubigo works with a limited number of trusted third-party providers operating within Cubigo's secure and controlled ecosystem. All data is protected through strong encryption, strict access controls, and secure processing practices.

Data is collected exclusively through the Cubigo user interface and stored within dedicated Microsoft Azure storage environments associated with Cubigo's tenant infrastructure. To reinforce data sovereignty and privacy protections, customer data is not shared outside Cubigo's secure ecosystem and is never used to train external AI models or exposed to public or external Large Language Models (LLMs).

Where outputs generated through AI-enabled features are stored within the platform - for example within user profiles, requests, or other records - such data remains subject to the same governance, security, and privacy controls that apply to all customer data within Cubigo, including applicable GDPR rights related to access, rectification, deletion, and other data subject protections.

If you have any questions about Cubigo's privacy compliance, feel free to contact us at privacy@cubigo.com

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