Resident Experience | Resident Story

Overview

The Resident Story allows staff to share meaningful Moments from residents' daily lives with their families. This helps strengthen transparency and emotional connection between communities and families, while giving staff a clear and reliable way to communicate what matters most.

Terminology used in Cubigo

• Moments: Meaningful highlights created and shared by staff.
• Posts: Automatically generated updates based on completed service requests or activity attendance.

Visibility
The Resident Story is only visible to:

• Family members with follow-up rights
• Team members with access to the Resident Experience back office

How moments are created

Staff can create moments through two supported flows:

1. Direct moment creation (Resident Experience back office or iOS Staff app) for a specific resident
2. Album-based moment creation (using uploaded images)

Both flows are supported by Albums, which allow staff to upload and manage images before creating Moments.

Using albums

Albums allow staff to collect and organize images that can later be used when creating moments.

Uploading images

Images can be uploaded from both the Web platform and the iOS Staff app.

Web platform

• Upload up to 50 images at a time using the Upload button, or by dragging and dropping images onto the page.

iOS Staff app

• Select the Albums cube to upload images directly from your iPhone or iPad.
• This avoids the need to transfer images from your phone to a computer first.

Once uploaded, images become available during moment creation.

Direct Moment creation

Moments can be created directly for a specific resident.

Web (Resident Experience back office)

1. Open the Resident Experience back office.
2. Select a resident to open their detail view.
3. Navigate to the Story section.
4. Select New moment.
5. A side panel opens where you can:
   • Add a description (required)
   • Add up to five images (optional)
     • Upload images directly, or
     • Select images from Albums
6. Select Save.

Once saved, the moment appears in the resident’s story. Family members with follow-up rights are notified automatically.

iOS Staff app (Moments cube)

1. Select the Moments cube.
2. Enter a description in the text area.
3. (Optional) Add up to five images using the blue image button.
   • Choose images from your camera roll or take a new photo.
4. Select the  resident button and choose the resident(s) the moment is for.

5. Select Save.

    

   

From the confirmation screen, you can create another moment or return to the home screen.

Album-based Moment creation

Album-based creation allows staff to create moments using one or multiple uploaded images.

1. Open the Albums back office.
2. Browse the chronological overview of uploaded images (grouped by month).
3. Select images:
   • Hover over an image and check the box to select it.
   • Selected images appear highlighted.
4. Use the menu in the top-right corner and select Create moment.
5. The moment creation panel opens with the selected images already added.

Additional options

• Create a moment from a single image using the three-dot menu on the image.
• Delete single or multiple images using the same selection method.

When creating a moment through Albums:

• Add a description.
• Select one or more residents.

If multiple residents are selected, the moment is added to each resident’s individual story timeline.

Following up and viewing family interactions

Staff can review what families see in the Story section of the Resident Experience detail.

This view mirrors the family experience and allows staff to:

• Review shared moments and posts
• Edit or delete existing moments
• See family engagement through view and like counts

Filtering content

• Use the date range filter to find moments and posts from a specific timeframe.
• Use the type filter to show only Moments or only Posts.

Automated Posts

Not all story content is created manually by staff. Cubigo automatically generates posts for certain completed services, ensuring families still receive updates even when no manual moments are added.

Automated posts are created when the following services are completed:

• Activities (attendance tracked)
• Dining (in-suite and Dining POS)
• Transportation
• Concierge
• Wellness