Transportation & Trips

This article helps you:

• Request a ride or trip
• View your upcoming transportation requests
• Cancel a transportation request
• Understand how transportation works in your community

Table of contents

• 1. Open the Transportation cube
• 2. Request a ride
• 3. View your transportation requests
• 4. Cancel a transportation request
• 5. Group rides
• 6. Who to contact for help

1. Open the Transportation cube

The Transportation section is where you can request rides organized by your community, such as appointments, errands, or group trips.

From the Cubigo home screen, select the Transportation cube.

You will usually see two main options:

• Place request – to request a new ride
• Your requests – to view rides you already requested

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2. Request a ride

To request transportation, click on Place request.

A request form will guide you step by step. Depending on your community, you may be asked to:

• Select the destination
• Choose a date and time
• Add notes or special instructions

Review the details carefully before submitting your request.

Once submitted, your request is sent to the community team for confirmation.

On a tablet

If you are using a tablet, the steps are the same, but the layout may look slightly different.

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3. View your transportation requests

To see your upcoming or past rides, open the Transportation cube and select Your requests.

Here you can check:

• Date and time of your ride
• Destination
• Status of the request

This helps you confirm that your transportation has been requested correctly.

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4. Cancel a transportation request

If your plans change and your community allows cancellations, you may be able to cancel a transportation request.

To cancel a request:

1. Open Your requests
2. Select the request you want to cancel
3. Choose Cancel, if available

Some communities limit how close to the trip time cancellations are allowed.

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5. Group rides

Some communities offer group rides for shared trips such as outings or events.

If group rides are available, you can sign up by selecting the group ride from the Transportation section and following the instructions.

Availability and rules for group rides depend on your community.

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6. Who to contact for help

If you need help with:

• Requesting transportation
• Changing or cancelling a ride
• Understanding transportation options

Please contact your community staff first. 

If you need additional support, you can reach out Cubigo Support as needed.

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