Requests | How to process a concierge request

Below are the steps on how to process a concierge request. 

1. To process a request you must navigate to the concierge tab in the back office. If there is a new request there will be an orange dot as well as the number of new requests. 

2. Once opening the requests in the back office you will be able to see an overview of all of the request and their status. You are able to change the status of the request under the action category. 

3. Throughout the request you can keep the resident updated by changing the status of the request throughout the task. 

4. To complete a request you must select "Done" from the list of action items. Selecting "Done" will close the request.