The first step is to set or update their password instead of keeping the default password:
In their PERSONAL MENU > go to their Profile > Account tab > Password
Click on the Pencil icon to edit > enter their new Password > click [Save].
Let them write down their password.
For residents wanting to keep their default passwords, we advise changing it to a unique password for privacy reasons.
If the resident forgets their password:
If they use email, it can be reset from the log-in page [FORGOT YOUR PASSWORD].
Otherwise, Admin needs to reset their password in the Cubigo back office: USER > Residents > in the Name, email, or phone number search field at the top of the grid, search for the resident’s profile > click on the resident to access their profile > go to Account tab > Password field > click on the Pencil icon to edit > enter their new Password > click [Save].
If the resident has a verified account (linked to their personal email address), the resident can reset their password by using the ‘reset password’ button. If the resident does not have a verified account, then the Admin of the platform can change their password.
The second step is to change the generic email address to their personal email address:
In their PERSONAL MENU > go to their Profile > Account tab > Email
Click on the Pencil icon to edit > enter their new Email address > click [Save].
After updating their email address, go to USER > Residents > in the Name, email or phone number search field at the top of the grid, search for the resident’s profile > in the Action column, select Send invite from the drop-down list.
Please note that if your community utilizes a Point Click Care (PCC) integration, some fields will not be editable within Cubigo because this data is managed directly by PCC.
Remind the resident to use their NEW email address to log in to Cubigo the next time.
If a couple has the same email address, the residents can link one account to the email address and the other one to a generic address.
If the resident does not have a personal email address, the generic email address can be used, but we advise changing their password to a unique password for privacy reasons.
In their PERSONAL MENU > go to their Profile > Account tab > Password
Click on the Pencil icon to edit > enter their new Password > click [Save].
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