Troubleshooting | Login

Issue:

You're trying to log in with the correct credentials but you receive an error.

Solution:

Step 1:

Check if the user account is still active: 

• User Management
• Search for profile (Resident, Team Member or Contact)
• Verify if the user is active

Step 2:

• WEB: click on “Not your email” to return to the first page of the login process
• iOS: restart the app to restart the sign-in process from the first page

If the application is in Single App Mode, please follow the steps below:

1. Press and hold the Home button and the Sleep/Wake button simultaneously.
2. Continue holding both buttons until the device shuts off and begins to restart.
3. Let go when you see the silver Apple logo. It may take a while for the device to load from the Apple logo to the main screen.