Requests | Add a housekeeping request for a resident

You have 2 options to register a housekeeping request for a resident:

1/ start via your home screen where you click on the plus icon in the Housekeeping cube;

2/ start via back office Housekeeping cube and click on Requests

In the requests list, we display an overview of all the housekeeping requests in your community. At the top right you can find the [Add request] button:

For both scenarios, we display a request form where you can first select the resident from a list.  A search field helps you to find a name or apartment number quickly.

After selecting a user or apartment you can fulfill the request form with all relevant information for this request. This form contains the following elements:

Location - visible to resident

Here we select the location where the housekeeping needs to be carried out.

You can select the option that allows a technician to enter the apartment, even when the resident is not home. Make sure you have the resident's consent.

Room

Here you can specify the room where the housekeeping is to take place. If the room is not in this list it is possible to select [Other] as a value. In that case please specify the room in the comment.

Type of issue - visible to resident

This field allows you to select the most common types of issues for the housekeeping team. If the maintenance issue is not in this list it is also possible to select [Other] as a value. In that case please specify the issue type in the comment.

Priority - not visible to resident

Here you can select the priority of the issue you have: Low, Medium, and High. The priority is assigned by the staff for internal use and is not displayed to the resident. 

Comment - visible to resident

Sometimes it is necessary to add a bit more detail about the request. This comment is shared with the resident. For more information please refer to this general article:

Confirm request

Once you have filled out all the necessary information you need to confirm the request by pressing this button. Only then this information will be stored.