You have 2 options to register an IT support request for a resident:
1/ start via your home screen where you click on the 'plus' icon in the IT Support cube
2/ start via back-office IT Support cube and click on Requests
In the requests list, we display an overview of all these requests in your community. At the top right you can find the [Add request] button.
For both scenarios, we display a request form where you can first select the resident from a list. A search field helps you to find a name or apartment number quickly.
After selecting a user or apartment you can fulfil the request form with all relevant information for this request. This form contains the following elements:
Location - visible to resident
Here you select the location where the IT support needs to be carried out.
You can select the option that allows a technician to enter the apartment, even when the resident is not home. Make sure you have the resident's consent.
Here you can specify the room where the IT issues are going on. If the room is not in this list it is possible to select [Other] as a value. In that case please specify the room in the comment.
Type of issue - visible to resident
This field allows you to select the most common types of issues for IT support. If the IT issue is not in this list it is also possible to select [Other] as a value. In that case please specify the issue type in the comment.
Priority - not visible to resident
Here you can select the priority of the issue you have: Low, Medium and High. The priority is assigned by the staff for internal use and is not displayed to the resident.
Comment - visible to resident
Sometimes it is necessary to add a bit more detail about the request. This comment is shared with the resident. For more information please refer to this general article:
Once you have filled out all the necessary information you need to confirm the request by pressing this button. Only then will this information be stored.
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