Via your access in backoffice you -as service staff- can process the housekeeping requests and keep your residents informed about the planning.
You go to Housekeeping| Requests overview from the administrator's left backoffice sidebar.
The grid shows you the overview of the housekeeping requests with all relevant details of each request in one line: client, contact details, requested date, issue, priority, comments from the resident, status of the request and action to be taken by staff (or status change).
Each line represents one housekeeping ticket, each status has its specific colour.
On top of the grid (as well as in the menu sidebar), we show the number of new incoming housekeeping requests. The blue vertical line indicates the new unhandled requests. Depending on the configuration for your community, you'll receive an automatic mail to a custom mail address when a housekeeping request is placed.
The date picker on top of the grid filters on the date the request is entered.
You open a request by clicking somewhere on the details: the complete ticket (with a number) gives you all details:
Via this ticket, you can communicate with the resident within the comments field. This communication goes 'one to one' between housekeeping staff and the resident.
To change the status of the request, you click on the 'Change' button in an opened ticket OR you can click on the Action dropdown in the grid (overview) without opening the ticket. Change the status of the ticket to the appropriate one. The residents will be informed via a notification.
Next to the date picker, you find the Export button to create a download of the housekeeping requests in one sheet, as visualized in the grid. The download in pdf ( A4 format) will be available in-app, ready to be printed.
Please sign in to leave a comment.