How do I place a housekeeping request ?

With the Housekeeping, you can request housekeeping to be carried out in your apartment.

Begin by opening the Housekeeping cube by clicking or tapping on the icon. The cube opens and you see an overview of this service as follows: 

You can place a housekeeping request by pressing the button [Place request]:

You can fill out the form with the following elements regarding your request:

Location

Here you select the location where the housekeeping needs to be carried out. The default location is your apartment. 

If you request housekeeping for your own apartment you can select the option to allow staff to enter your apartment, even when you are not home.

Room

Select the room from the list where you want the housekeeping to take place. If the room is not in this list it is possible to select [Other] as a value. In that case please specify the room in the comment.

Type of issue

Specify the type of housekeeping you want to be delivered. If your issue is not in this list, you can select [Other] as a value. In that case please specify the issue type in the comment.

Comment

Sometimes it is necessary to add a bit more detail about the housekeeping request. This will help staff to better understand the issue and help them to solve the issue more quickly & efficiently. Don't hesitate to add any relevant issues in this field.

Confirm request

Once you have filled out all the necessary information you need to confirm the request by pressing this button. Only then will this information be stored and will the housekeeping staff be notified of your request.

Notification 

After placing the housekeeping request we will take you back to the previous view and a message will appear at the bottom-right corner to confirm the request:

The responsible staff member will also be notified and will reach out to you if there are any questions or to confirm a time & date for the housekeeping request to be carried out.