You'll find the access to Chats on your personal Homepage in the upper coloured bar.
Via chats you can communicate with other active members (users who did log in already in Cubigo) within your community and follow the communication thread(s) with them.
As staff user you can choose between 1 on 1 chat or a group chat.
As resident user you can chat 1 on 1 with other community members, being peer residents or staff members.
You'll be informed by a notification when a new chat comes in for you.