For each type of request (meals, maintenance, mobility,...) there is the possibility to add a personal comment. This comment remains linked to the request and is private between the requester and the service (never visible for other residents). The comment will be displayed in the right-hand column. In this way, the resident can give specific wishes to the employees.
When the employee opens an application, this comment is displayed. The employee can reply again. This way, information is never lost, even when a colleague is handling a request. Both the resident (requester) and the employee receive a notification when a comment is added.