In Cubigo you can process the maintenance requests and keep your residents informed about the planning.
You go to Maintenance| Requests overview from the administrator's sidebar.
The grid shows you the overview of the maintenance requests with all relevant details of each request in one line: client, contact details, requested date, issue, priority, comments from the resident, status of the request and action to be taken by staff (or status change).
Each status has a specific colour.
On top of the grid (as well as in the menu side bar) , we show the number of new incoming maintenance requests.
The date picker on top of the grid filters on date.
You open a maintenance request by clicking somewhere on the details: the complete maintenance ticket ( with number) gives you all details:
Via this ticket you can communicate with the resident within the comments field. This communication goes 'one to one' between dining staff and the resident.
To change the status of the request, you click on the 'Change' button in an opened ticket OR you can click on the Action dropdown in the grid (overview) without opening the ticket. Change the status of the ticket to the appropriate one. The residents will be informed via a notification.
Next to the date picker, you find the icon to create a download of the maintenance requests in as visualised in the grid. The download in pdf ( A4 format) will be available in-app, ready to be printed.
When a ticket printer is set up for the community via Google Cloud printing, an additional print option will appear in the top bar.
Requested by staff
If a request is placed by staff, the initials of the staff user are shown in a small circle on top of the resident’s profile picture.