Requests | How to process a meal request

In Cubigo you can process meal requests/orders directly for preparation in the kitchen.

You go to Dining | Requests overview from the administrator's sidebar.

The grid shows you the overview of the requested meals, with all relevant details per meal order in one line:

• client
• contact details
• requested date
• type of meal ordered
• type of handling ( delivery or pick up)
• comments from the resident
• status of the meal request
• action to be taken by staff and so status change.
  

Date picker

The date picker on top of the grid filters on the delivery date, while the requested date is shown in one of the columns. So each day, you can filter easily on the meals ordered for today.

Processing

You open a meal order by clicking somewhere on the details: the complete meal request ticket (with a number) gives you all details:

Via this ticket, you can communicate with the resident in the comments field. This communication is 'one to one' between the dining staff and the resident.

To change the status of the meal order, you can click on the [Change] button in an opened ticket OR you can click on the Action dropdown in the grid (overview) without opening the ticket. Change the status of the ticket into the appropriate one. The residents will be informed via a notification. You can also adapt the handling option for this meal (take away vs restaurant).

The [Ready] status means that the order is ready for pickup or delivery.

The [Completed] status means that the order is picked up or delivered and thus entirely handled.

Export

Next to the date picker, you find the icon to create an export (pdf or excel) of the meal requests as visualized in the grid.

Print

When a ticket printer is set up for the community via Google Cloud printing, an additional print option will appear in the action dropdowns in and below the request grid and in the request details. Choosing the print option will directly print the request details to the ticket printer.

Requested by staff

If a request is placed by staff, the initials of the staff user are shown in a small circle on top of the resident’s profile picture.