Resident Onboarding | Download & Install the App

Downloading and Installing the Cubigo App

It is important to help residents with the download and installment of the Cubigo application onto their devices before starting the actual training sessions.

1. Make sure to get all the residents up and running on their devices before the training session starts.
   • Trainers can make rounds to the residences for individual download and installment instruction.
   • Trainers can either extend the session or ask the residents to come early to help them install the application.
2. The trainer(s) explains that Cubigo can be accessed on all their devices (tablets, smartphones, and PCs).
   • Does the Cubigo app work on a Kindle? You can use the web version and add it as a bookmark, but Cubigo does not have an app for Kindles.
3. Navigate to: https://www.cubigo.com/en/product/download/ or the App Store for the device.
   • Choose to download the Cubigo App for the following:
     • iOS – iPhone, iPad, etc.
       • Where can I find my Apple ID and how can I download the Cubigo App?
         • Apple ID: https://support.apple.com/en-us/HT201354
         • Navigate to the App Store/Play Store and type in ‘Cubigo’ to find the ‘Cubigo Community Application’
       • Add a Shortcut to the Home Screen
         • In My Shortcuts in the Shortcuts app, tap on a shortcut to open it, then tap to open Details.
         • Tip: To access the Shortcuts User Guide, tap Shortcuts Help.
         • Tap Add to Home Screen.
         • The shortcut is now added to your Home Screen.
       • Add a Website Bookmark to the Home Screen
         • To create a website link, launch Safari on the iPhone or iPad.
         • Navigate to the site that you want to create a Home Screen shortcut to.
         • Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
         • Scroll down to the list of actions and tap Add to Home Screen
           • If you do not see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen  After that, you will be able to select it from the Share Sheet.
         • Type a name for your site link. This will be the title that appears beneath its icon on your Home Screen.
         • Tap Add in the top-right corner of the screen.
         • Your new ‘Web App’ will appear in the next available space on your device's Home Screen. To move it like you would any other app, tap and hold its icon, then tap Edit Home Screen, and you will be able to drag it to your desired location. 
         • When you have placed it where you want it, tap Done.
       • Android – All Android devices.
       • Desktop – For Laptops & Computers/PCs.
       • Web Access – Chrome, Edge, Firefox, Safari (Cubigo works on all browsers EXCEPT Internet Explorer).

Tips:

• Make sure the residents Allow Notifications – this allows them to get the push notifications with updates.
• Do this before the training session starts.
• This can take up to 5 minutes per resident