Cubigo VMS - Hardware installation

Setup of the Router, Thermal scanner and printer

Linksys E5400 Router

The Linksys router has 4 ethernet points, one uplink and is preconfigured with a Wifi network that distributes IP addresses out of the range between 192.168.1.2 to 192.168.1.149.

For the Cubigo VMS we assign IP address 192.168.1.150 to the thermal scanner and 192.168.1.151 to the printer.

Installation steps

STEP 1 - Connecting to the Router to the network

• Power on the router and connect an ethernet cable to the Yellow ethernet port on the router. If necessary check with the IT team if your network is configured to distribute DHCP addresses to devices that connect to the network.
• Validate this step by checking if the led on the Yellow port turns green. Continue with STEP 2

STEP 2 - Connecting to the Router’s network - Ethernet

• Connect a laptop or PC using an ethernet cable to one of the black ethernet ports. Do not use the yellow labeled uplink port. If your laptop doesn’t have an ethernet port, continue with STEP 3
• Your computer receives a DHCP address from the router
• Verify this by opening a browser window, enter the address http://192.168.1.1 in the address bar
• When you should see the Linksys web interface - you can continue with STEP 4

STEP 3 - Connecting to the Router’s network - Wifi

• If your laptop doesn’t have an ethernet port, we can connect to the router using the Wifi interface.
• Open your network center and look for a network with a name starting with “Linksys”
• You can find the correct name and password on the backside of the router.
• Your computer receives a DHCP address from the router
• Verify this by opening a browser window, enter the address http://192.168.1.1 in the address bar
• When you should see the Linksys web interface - you can continue with STEP 3

STEP 4 - Configure the router using the Linksys web interface

• Accept the license terms and click “Next”  to continue

• optional: you can assign a custom network name and password, but you can also use the default settings, document the password and make it unreadable.

• Click “Ok” and “Close” to finish the setup.
• If you didn’t choose a custom network name and password, the popup says “You’re unfinished” but you can ignore this message.
• Validate the setup by entering a random website address in the browser’s address bar
• If you see the website you can continue with STEP 5.

STEP 5 - Connect the printer and scanner to the router 

• Connect the printer and scanner to the router
• Validate this step by checking if the leds on the ethernet ports turn green. 
• Continue with STEP 6

Uniview Thermal Scanner - OET-213H-BTS1-BD setup

STEP 1 - Boot the device and choose an admin password

• If you boot the device for the first time, you are asked to choose an admin password
• Choose a password and document it well

STEP 2 - Mute the volume

• Tick on the Volume cube in the activation menu
• Change the volume value to 0
• click “Save” and wait for the confirmation popup

STEP 3 - Configure the authentication and temperature settings

• Tick the left arrow to go back to the screen with the cubes
• Open the “Authentication scene” cube
• Choose authentication scene “Temperature measurement Only”
• Choose the desired unit (Celsius or Fahrenheit)
• Check (or adjust) the alarm threshold.
• Tick save and wait for the confirmation popup - go back to the activation menu

STEP 4 - Assign static IP addresses to the Thermal scanner

•  Choose “Network setting”
• Change the settings to:
• IP Address: 192.168.1.150
• Subnet Mask: 255.255.255.0
• Default Gateway: 192.168.1.1
• Click “Save” and wait for the confirmation message.
• Click two times the back arrows to exit the screen setup menu.

STEP 5 - Configure branding and hide buttons on the screen

• Open a web browser and enter the scanner’s IP address in the address bar
• Log in with the admin user and password
• Accept the terms & conditions

STEP 6 - Reconfigure the interface and branding settings (if necessary)

• Go to setup - Common - Personalization
• Check title and/or logo in “Custom logo and Prompt” tab - click Save (OPTIONAL, JPG 220 X 180 px)
• Hide all buttons in the “Custom button” tab - click save

STEP 7 - Reboot device and check if settings are correctly saved

• Reboot (power cycle) the device
• Check if the buttons are hidden
• Cover the top part and camera to validate the “Temperature only mode”
• Scan your wrist and check if you see the green banner

 

Brother QL-820NWB printer

STEP 1 Initial configuration of the Brother QL-820NWB printer

1. Insert a Brother DK-1202 label into the Brother QL-820NWB printer. (see detailed instructions)
2. Connect the power adapter and power on the printer.
3. Use the [▲], [▼] and [OK] buttons to set language, date and time.
4. Change settings to not automatically power off:
• Press [Menu] to enter the settings »
• The display shows 'Settings' and press [OK] »
• Go to option 'Auto Power Off' with the [▲][▼] buttons and press [OK] »
• Option 'Adapter' is selected, press [OK] »
• Choose option 'Off' with the [▲][▼] buttons and press [OK]

STEP 2 Find the IP Address of the Printer

Use the [▲] and [▼] buttons to select Menu > Information > Print Configuration > All > Start in the settings menu. Press [OK].

Nine slips of paper will print. On the seventh slip, locate IP Address (please feel free to discard the other slips that print out).

Beside IP Address, you’ll find the IP address for your Brother printer. It's a series of numbers separated by periods (for example: 192.168.1.44 or 10.0.1.23).

• Open the web browser on the computer and enter the printer’s address http://192.168.1.XXX in the address bar
• If you see the Brother QL-820 NWB web interface you can continue with the next step

STEP 3 - Assign a static IP address to the printer

• In the Brother web interface, click on “Network” in the top menu to open the network settings.
• Click on the submenu item “Wired”
• Change the settings to:
• IP Address: 192.168.1.151
• Subnet Mask: 255.255.255.0
• Default Gateway: 192.168.1.1
• Click “Submit” to save the changes.
• The address in your browser changes to the new address.

STEP 4 - Reboot device and check if settings are correctly saved

• Reboot (power cycle) the device
• Open a web browser and check if the IP address still points to the Brother web interface.

To install a new label roll 

1. Make sure that the printer is turned Off.
   Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it.
    
2. Place the DK-1202 Roll into the Roll Spool Guide.
• Make sure that the Roll Spool Arm (1) is inserted firmly in the Roll Spool Guide (2).
• Make sure that the Stabilizer (3) slides into the notch of the printer.
  

     3. Thread the DK Roll through the printer.

• • Align the edge of the DK Roll with the upright edge of the Label Output Slot.
  • Insert the first label into the slot inside the compartment.
  • Push the label through the Label Output Slot until the end reaches the mark, as shown. 

     4. Close the DK Roll Compartment Cover.
    When you press the Power () Button to turn the printer On, the end of the DK Roll aligns automatically.

Do not leave any printed labels in the printer. Doing so will cause the labels to jam.

 

To remove a label roll

 

1. Make sure that the printer is turned Off.
   Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it.
2. Hold the label roll by the spool arms and pull the inserted DK Roll up. 
3. Close the DK Roll compartment cover.

Apple iPad

STEP 1 - Connect the iPad to the Linksys network

• Open the settings app on the iPad
• Go to “Wifi” and search for a network called “LinksysXXX”
• Choose “Join this network”
• Enter the  password from the sticker from the back of the router.
  Note: iOS doesn’t support WPS

STEP 2 - Verify the connections on the iPad 

• Open the Safari app on the iPad 
• Enter the IP address of the thermal scanner in the web browser to verify the connection to the printer (http://192.168.1.150) - You should see the “UNV” web interface
  
• Enter the IP address of the printer in the web browser to verify the connection to the printer (http://192.168.1.151) - You should see the “Brother” web interface
  

STEP 3 - Install the Cubigo Visit app

• Open the AppStore app and search for “Cubigo Visit”
• Install the app and enter the VMS credentials you received from the Cubigo consultant.

Troubleshooting: The app displays a “Network error” in the temperature step

There are 3 common causes of this problem that can occur when the setup is booted for the first time:

Option 1: The scanner has no network connection
Option 2 the Visit app hasn’t correctly loaded the configuration
Option 3: The temperature scanner didn’t boot correctly

Solution: 

• Check that the temperature scanner is connected to the router and the green led on the ethernet port is green
• Power cycle the temperature scanner, wait until you see the home screen. 
• Close the visit app 
• Open safari on the iPad and enter the scanner’s IP address in the address bar
• Check if you see the Uniview web interface
• Start the visit app

Troubleshooting: The app displays “We have problems printing your badge”

There are 3 common causes of this problem that can occur when the printer is restarted

Option 1: The printer is not on the home screen
Option 2: The printer has no network connection
Option 3: The printer switched to the Wifi configuration instead of wired

Solution: 

• Click the back arrow button on the printer until you see the date & time on the display
  
• Check that the printer is connected to the router and the green led on the ethernet port is green
• Open safari on the iPad and enter the printer’s IP address in the address bar
• Check if you see the Brother web interface (--> if not then you need to reset the printer’s network configuration - see below)

Brother QL-820NWB - reset network settings

STEP 1 - Perform a settings reset in the Brother web interface

• Press the [Menu] button on the printer
• Press the UP or Down Arrow button to select [Administration], and then press the [OK] button.
• Press the UP or Down Arrow button to select [Reset], and then press the [OK] button.
• Press the UP or Down Arrow button to select the reset menu, choose [Network reset] and then press the [OK] button.

STEP 2 - Connect the printer and retrieve the DHCP IP address

• Connect the printer to the Linksys router
• Press and hold the cut button until the badges begin printing. Five badges will print out. Discard the first three.
• On the fourth badge, look for the IP address line. It will be a series of numbers separated by periods (for example 192.168.1.25).

STEP 3 - Configure a static IP address for the printer

• Connect a laptop to the router or open the browser on the iPad
• Enter the printer’s IP address into the address bar - you see the Brother web interface
• Click on “Network” in the top menu to open the network settings.
• Click on the submenu item “Wired”
• Change the settings to:
• IP Address: 192.168.1.151
• Subnet Mask: 255.255.255.0
• Default Gateway: 192.168.1.1
• Click “Submit” to save the changes.
• The address in your browser changes to the new address.

STEP 4 - Validate the configuration

• Click on “Network” 
• Verify that the Wired section says “Active”
• Verify that the Wireless section says “Inactive”

Troubleshooting: The app freezes on the scan instruction screen 

The app shows directly this screen without the spinner “Connecting to hardware”.  It looks like the scan results aren’t returned to the Visit app.

A thermal scanner settings reset might be necessary when the Visit app was able to connect to the scanner but wasn’t able to receive scan results.

In that case, you don’t see the page with “Connecting to hardware” but you directly see this page and the error page on the right after 2 minutes. 

STEP 1 - Perform a settings reset in the Uniview web interface

• Open a web browser and enter the scanner’s IP address in the address bar
• Log in with the admin user and password
• Click on Setup - System - Maintenance
• Click on the “Default” button in the “Config management” section.
  The user and internet settings stay unchanged, so you should be able to go back to the web interface after the settings are reverted.

STEP 2 - Reconfigure the interface and branding settings (if necessary)

• Log in again in the web interface
• Go to setup - Common - Personalization
• Check title and/or logo in “Custom logo and Prompt” tab - click Save
• Hide all buttons in the “Custom button” tab - click save

STEP 3 - Configure the volume and authentication settings using the scanner’s display

We updated these steps because they are easier to configure on the scanner’s display.

• Go to the thermal scanner and tick 5 seconds on the screen
• Enter the admin password and click “Enter”
• Tick on the “Volume” cube
• Adjust the volume to 0
• Tick save and wait for the confirmation popup
• Tick the left arrow to go back to the screen with the cubes
• Open the “Authentication scene” cube
• Choose authentication scene “Temperature measurement Only”
• Choose the desired unit (Celsius or Fahrenheit)
• Check (or adjust) the alarm threshold.
• Tick save and wait for the confirmation popup
• Go back and exit the settings menu.