Cubigo VMS - Hardware Troubleshooting Guide

Note:  The full troubleshooting guide is attached at the end of this article.

Quick Check

1. Are all devices powered on?
2. Are all devices displaying the home screen of the app/device?

• • Visit app:  Page with QR code
  • Scanner:  Homescreen with the face camera
  • Printer:  “P01” on the screen

If it is not the case:

1. Power on the devices
2. Click the “back” link or button

If the temperature scans fail:

Check the network cable of the scanner if you see a spinner followed by the error “Network error - couldn’t reach temperature scanner”

Power cycle the temperature scanner and restart the Visit app if the temperature scan freezes on the 3-image screen:

If the badge printing fails

Check that the printer is on the home screen, that labels are installed.

Please find the full troubleshooting guide attached.