THEWORXHUB

Our integration with TheWorxHub (TWH) allows a seamless synchronization of tickets created by the end-user in Cubigo and managed by your staff in TheWorxHub. When the API integration is activated, staff members can manage all the tickets created in Cubigo in the TheWorxHub back-office application. New requests in Cubigo are immediately created in TheWorxHub using a stateless API connection by the Cubigo back end. Afterwards our back end application checks for status changes and updates the corresponding requests in Cubigo. The user who created the request in Cubigo will be notified of any status change.

• Push new Cubigo requests to TheWorxHub for Maintenance / Housekeeping / IT Support
• Synchronize request status with notifications
• Resident feedback related to the status change

How the integration works

At a maximum of 15 minutes after the status changes in Cubigo, the resident receives a notification that their request is in progress.

 

Status change feedback for the resident

Once the work request is transformed into a work order, team members can offer feedback at each status transition from the default "in progress" state to any other state. In TheWorxHub, a popup allows team members to provide feedback, and if the "Visible to requestor" option is selected, the feedback will be appended to the request in Cubigo. If the box is left unchecked, the feedback remains exclusive to TheWorxHub and is not sent back to Cubigo. The 'On hold' status can be employed at any point to temporarily pause a request and seek additional information through the feedback section.

Status Translation:  

TheWorxHub ---> Cubigo

 

Pending --> Requested
InProgress --> InProgress
Cancelled --> Canceled
OnHold --> OnHold
Rejected --> Canceled
Completed --> Done