Access | What to do when you have a perpetual login screen?

How to Fix a Stuck Login Screen

If you are unable to log in and keep seeing the login screen, try the following steps:

On a Computer (Desktop App)

1. Look at the top left of your screen. Click on Edit.
2. In the menu that appears, click Clear Cache.
3. The page will refresh. Enter your login and password again.

On an iPhone or iPad

• If your device has a Home button (a round button at the bottom of the screen):

  1. Press the Home button twice quickly.
  2. Find the Cubigo App and swipe it up to close it.
  3. Open the Cubigo App again and log in.

• If your device does not have a Home button:

  1. Swipe up from the bottom of the screen and hold your finger for a moment.
  2. You will see a list of open apps.
  3. Find the Cubigo App and swipe it up to close it.
  4. Open the Cubigo App again and log in.

On a Web Browser (Google Chrome)

If you are using Google Chrome and have trouble logging in, try this:

1. Press and hold Control (Ctrl) + F5 on your keyboard to refresh the page.
2. If that doesn't work, do the following:
   • Right-click anywhere on the page and choose Inspect.
   • A box will open on your screen. Look at the top menu and click the >> symbol.
   • Select Application from the menu.
   • Click Clear Storage and then Clear Site Data.
   • Refresh the page again by pressing Control (Ctrl) + F5.

These steps should help you log in again. If you still have trouble, you may need to ask someone for assistance.