How do I schedule a visit?

After you arrive at the home screen of the residence for which you wish to schedule a visit you will recognize the name and location of the residence at the top of the screen.

You can plan a visit via the Visit cube.

Click on the green cube and read the information about family visits in this residence.

Click [New visit] to schedule a visit.

The visiting options screen for your loved one opens.
Your family member name who you want to visit appears at the top. If you want to visit another person you need a code that you can get from the staff. 

Browse the visit locations and calendar to choose a visit slot that suits you. You will see the visiting options per visit location. If the maximum number of visitors for this resident has already been reached, we will propose the next free visit.

A maximum number of visitors is allowed per visit location, with regard to compliance with safety regulations. Please respect this and choose a visit location that allows the total number of visitors.

You can only reserve a free slot. If a lock is colored gray, this is full.

Indicate how many people will visit the residence, including yourself.

A maximum number of visitors is allowed per visit location, with regard to compliance with safety regulations. Please respect this and choose a visit location that matches your total number of visitors (including yourself as a booker).

Then also read the visit charter of the residence (click on the link). You can only plan the visit if you agree to the visit charter. Place a check here.

Click Request to confirm your visit.

You will receive a confirmation email by email with the visit details.
Please bring this confirmation at the time of the visit.

Enjoy!