As an employee, you can create an account for a visitor. This visitor account will appear in the list of active accounts. Go to User --> Management and click on [Add user].
This account must contain the role 'Family' or 'Contact' and have a connection with the resident.
If the visitor does not have a personal active e-mail address, you can leave this field empty.
If this person does have a personal email address, you can send him/her a direct invitation to go to Cubigo, use the invitation option at the bottom. Based on the invitation, the visitor receives an email with an invitation to Cubigo in his/her mailbox.
Family members can create an account in Cubigo themselves if they have a resident code.
To find a resident code please read the article: Where can I find the resident code of a resident?
After a family member received the resident code he/she can go to https://planmyvisit.app/ and set up a Cubigo Account.
Click here to see the video explanation.
When the family members arrive at the community and they do not have an account in Cubigo yet they can create their Cubigo account via Visit Kiosk:
1/ Tap here to start --> [Sign in]:
2/ Tap on [I am a visitor]:
Type your First and Last name (It does require a full name (i.e., the name must contain a space to designate first & last name have been provided)) and then [Next]:
3/ Tap on [I am not listed here].
Select a role: [Family visiting a resident]
4/ Enter your phone number and your e-mail. It is recommended to enter a personal email address so you can use this email address to access Cubigo and book a visit the next time.
5/ Select a resident from the drop-down list to create a connection.
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