Visitors | How to register a visitor?

As a receptionist or volunteer you can receive, register and guide visitors for their visit to the residence. At this time, you perform the imposed checks in accordance with the situation of COVID-19 in your facility.

You start in the back office panel (left panel on the screen) where you have an overview of all planned visits in 'Requests'.

You open an overview of all requests. In this list you search for the name of the visitor who registers at the residence.

When you find the visitor who came you can see general info about his/her visit. Tap to this line to check-in.

On the left you see the information about the visitor, the resident who is visited, by whom this visit was registered, the date, the time, and the current visit status.

On the right you register the necessary security and administrative checks. If the resident did not complete preregistration you can answer these questions on the front desk and indicate answers by clicking on the pencil icon in the right bottom corner. 

If the check is OK, check the box.

You can also add information about additional visitors: read here about how to add multiple visitors to one visit. The co-visitors names and contact information will be in the xlsx export of the visit request grid for tracking & reporting purposes.

There are 2 possible scenarios:

Scenario 1: all checks are in order, the visit can continue, you can guide the visitor further to the visit space. You confirm this on the screen.

Scenario 2: one or more checks are not OK (one or more checkmarks are missing), you cannot accept the visit but must refuse it. You can write an additional comment in the text field at the bottom. You confirm this registration with the blue button.

The visit ticket now changes to 'Sign in' status. 

All information that you have registered at registration is stored in this visit ticket and is available in any way in the application for analysis and reporting.

There are also other statuses that you can indicate:

• Cancel (the visitor canceled his/her visit)
• No show (the visitor did not show)
• Sign out (the visitor left the community)