Connecting the device

Place the device on a steady desk, connect the power cable and connect an ethernet cable.

Power on the device, the printer automatically connects to the network and can obtain an IP address from the DHCP server on the network.

Open the front cover and install a paper roll. The paper must be rolled towards you. There is a picture inside the cover on how to place the paper. You can also find an instruction video below.

Important: Keep the ethernet cable connected until the configuration is completed, you might need to go back to the management page, even after the wifi configuration

To continue, we need the settings ticket. To print this you need to power off the device, press and hold the feed button and power on the device. Wait until the second slip comes out. Release your finger and wait until the third slip comes out. This ticket contains the MAC address and the IP address at the bottom of the ticket.

Use a computer to surf to the IP found on the ticket, this address gives you access to the built-in network utility.

Login using the default credentials: user “root” / password “public”

Configure Wireless Network

If the printer needs to be connected to a wireless network then a wireless dongle needs to be connected to the device. Configure the correct wireless network under Configuration - WirelessNetwork.

Click the “Enter” button under “Site survey”. All available networks will be listed. Connect to the desired network.

For more information, go to: Star Help Center

Configure CloudPRNT option

Go to the CloudPRNT option and apply the Cubigo-specific settings:

• CloudPRNT Service: ENABLE
• ServerURL: https://starcloudprint.cubigo.com/api/starcloud/
• FOR UAT: https://cubigostarclouduat.azurewebsites.net/api/starcloud
• For the EU and UK please use the following URL: https://eu-starcloudprint.cubigo.com/api/starcloud/
• Polling time: 5 sec
• User name: blank
• Password: blank

Technical background

Star CloudPRNT is a protocol to enable printing from remote servers. Cubigo has implemented this protocol in the product backend enabling devices configured to connect to the Cubigo backend to retrieve their print jobs.

CloudPRNT is designed to be simple to implement, versatile and secure. The device connects to the Cubigo backend using the https protocol and retrieves a REST/JSON API and common print job data formats. The setup does not require specific firewall, port forwarding or tunneling to enable connectivity.

Community configuration

When we want to use the ticket printer in a community, we have to provide the MAC address of the networking device that will be used to connect to the internet. A MAC address is a worldwide unique identifier of a networking device.

In case the Wifi network is not available during a maintenance period, the configuration can be switched to another MAC address. This change needs to be done by a developer.

Troubleshooting

When you can't get the printer running or got stuck in the installation procedure, then these troubleshooting guidelines should help you out.

OPTION 1: read the led signals

OPTION 2: If needed perform a factory reset

The intelligent interface built into the TSP654II is in the video at 3:55

OPTION 3: You swapped printers from one location to another

OPTION 4: Watch this common error instruction video for a solution