Connecting the device

Place the device on a steady desk, connect the power cable and connect an ethernet cable.

Power on the device, the printer automatically connects to the network and can obtain an IP address from the DHCP server on the network.

Open the front cover and install a paper roll. The paper must be rolled towards you. There is a picture inside the cover on how to place the paper. You can also find an instruction video below.

Important: Keep the ethernet cable connected until the configuration is completed, you might need to go back to the management page, even after the wifi configuration

To continue, we need the settings ticket. To print this you need to power off the device, press and hold the feed button and power on the device. Wait until the second slip comes out. Release your finger and wait until the third slip comes out. This ticket contains the MAC address and the IP address at the bottom of the ticket.

Use a computer to surf to the IP found on the ticket, this address gives you access to the built-in network utility.

Login using the default credentials: user “root” / password “public”

Configure Wireless Network

If the printer needs to be connected to a wireless network then a wireless dongle needs to be connected to the device. Configure the correct wireless network under Configuration - WirelessNetwork.

Click the “Enter” button under “Site survey”. All available networks will be listed. Connect to the desired network.

For more information, go to: Star Help Center

Configure CloudPRNT option

Go to the CloudPRNT option and apply the Cubigo-specific settings:

• CloudPRNT Service: ENABLE
• ServerURL: https://starcloudprint.cubigo.com/api/starcloud/
• FOR UAT: https://cubigostarclouduat.azurewebsites.net/api/starcloud
• For the EU and UK please use the following URL: https://eu-starcloudprint.cubigo.com/api/starcloud/
• Polling time: 5 sec
• User name: blank
• Password: blank

Check for Firmware Updates

To ensure your device operates smoothly, it’s important to check for firmware updates during the set up process. On the current network utility page, follow these steps:

• Navigate to the Network Configuration column on the left side of the page.
• Click on "Firmware Update" button.
• Click "CHECK FOR UPDATES" in the grey box.
• If a firmware update is available, you can install it directly from this page. If no updates are found, you’ll see a message confirming that your device’s firmware is up to date.
• Before continuing, make sure to click SAVE on the left-hand side of the screen.

We recommend checking for updates regularly and always updating your device's firmware before testing and using it during your normal operations.

** For Star mC-Print3 and TSP100IV printers, you can update the firmware on these devices with a dedicated app.

Please click here for more information about this process for mC-Print 3. 

Please click here for more information about this process for TSP100IV.

Technical background

Star CloudPRNT is a protocol to enable printing from remote servers. Cubigo has implemented this protocol in the product backend enabling devices configured to connect to the Cubigo backend to retrieve their print jobs.

CloudPRNT is designed to be simple to implement, versatile and secure. The device connects to the Cubigo backend using the https protocol and retrieves a REST/JSON API and common print job data formats. The setup does not require specific firewall, port forwarding or tunneling to enable connectivity.

Community configuration

When we want to use the ticket printer in a community, we have to provide the MAC address of the networking device that will be used to connect to the internet. A MAC address is a worldwide unique identifier of a networking device.

In case the Wifi network is not available during a maintenance period, the configuration can be switched to another MAC address. This change needs to be done by a developer.

Troubleshooting

When you can't get the printer running or got stuck in the installation procedure, then these troubleshooting guides should help.

OPTION 1: Read LED signals

OPTION 2: Perform a factory reset

The intelligent interface built into the TSP654II is in the video at 3:55

OPTION 3: You swapped printers from one location to another

• If more than 2 printers have been configured for your location, please make sure that you do not swap printers. 
• If you swap printers from one location to another, please make sure to inform Cubigo support beforehand so they can update the settings. They will need the MAC address of the printer and the IP address
• You can find the MAC address of the printer's web interface at the top of the page and on the configuration printouts.
• Please verify the IP address, If the printer is online, the IP address is printed at the bottom of the configuration printout. If it's missing then the network connection is down.

OPTION 4: Watch this common error instruction video for a solution