Once all dining items are registered per guest, the table detail page shows the table number (top), all seated guests with their seat number, and the ordered items per category. New guests and extra items can be added at all times by clicking the [+ Item].
You can easily check in this table detail page if all guests have told you what to eat.
Items that were sent to the kitchen are collapsed and hidden behind a hyperlink ‘x items that were already sent’ in the table detail page to keep this overview clear.
Next, the server sends this order to the kitchen. A ticket is printed by a cloud-connected thermal ticket printer (Star). The cloud printer needs to be configured by Cubigo during the POS setup phase in a community.
See here an example of the ticket for the above table detail:
The 'time in' refers to the moment the guests got seated at the table. The ticket mentions the server name, restaurant location, service, and time stamp for printing.
The ticket mentions all ordered items per course ( Entree- Main courses- Desserts).
How to add extra dining items when a ticket is already sent to the kitchen?
To add extra items, click on the [+ Item] and select the extra item or drink from the dining item list per category. When adding new items to the order, these are again listed in the overview. When sending this order again to the printer, only the newly added items are sent to the printer (eg extra drinks or side dish).
How to add special requests for the kitchen?
Sometimes you need to inform the kitchen about the special (nutritional) requests.
Herefore you swipe an item line in the order overview. Now you can choose between multiple icons. Choose the grey icon to insert a note/special request for the kitchen . The additional notes are shown in the order overview below the item and are printed on the ticket with the item.
How to remove a dining item from a ticket that's already been sent to the kitchen?
Herefore you go to the table detail page for that specific table. You'll get an overview of all ordered items. Swipe the dining item you want to remove and active the red 'delete' icon .
How to reprint the ticket?
To reprint kitchen tickets click on the table and then click on Reprint kitchen tickets.
In-Suite Dining Tickets
We also added a receipt print in In Suite Dining. The print can be launched with the ‘Print receipt’ option in the action dropdown on the In Suite Dining request grid (request level and batch selection). Orders for the same user with the same payment method will be printed on the same receipt. All other orders will be printed on a separate receipt per order. Note that there is now a ‘Print ticket’ option (kitchen ticket for preparation) and a ‘Print receipt’ option (customer ticket).