Onboarding | How to onboard users to my community

Once a user account is created, as an admin, you can onboard residents to your community by sending them an automatic invitation email. This email welcomes them to Cubigo and invites them to activate their account by setting a password.

To begin, navigate to the User Directory in the back-office. From there, click Choose and then select ‘Send Invite’.

You can either:

• Send an individual invite, which will trigger the email immediately, or
• Multi-select up to 10 residents to send invites simultaneously.

You can use filters to select specific roles of residents to invite to the platform.

Unverified users (those who do not yet have an active Cubigo account) can be selected and assigned appropriate roles before the invites are sent. Their status—verified* or unverified—is displayed below their email address.

• Verified: The user has clicked the invitation email and set their password or has reset their password.
• Unverified: The user has not clicked the invitation email and set their password.

*Please note that only valid email addresses are eligible for verification. If the user is using a placeholder address like JohnSmith@cubigo.app, they will be unable to verify their account or reset their password. To proceed, ensure that the user is using an active, working email address.

The invited user will receive a customized welcome message from Cubigo at the email address they used for login. Please ask users to check their spam/junk folders, as the invitation email may occasionally be redirected there. The invitation email is valid for 14 days; after this period, the activation link will expire.