As an admin and staff user you can enrich the resident's profile with contacts and contact information. Relevant family contact information can be stored here, indicating who'll operate as the primary contact for the resident.
Staff/admin can define a type of contact and enter a relation (eg parent, child) for the contact and optionally enter a note with more details (eg mother, son).
Go to the user's profile --> Connections tab.
Click on [Add connection].
The contact form will be opened:
You can add an existing contact or create a new one.
Once this relation is installed by admin/staff, the family user and resident can delete a contact (each other), change the relation type, and activate/deactivate the follow-up right in the contact section of their profile. They can't install the relation by themselves. They can only create 'userless' contacts.
To remove or modify connection simply click on the pencil icon: