To add a maintenance request for a resident, select [Requests] from the sidebar.
We display an overview of all the maintenance request in your community. At the top right you can find the [+ Add request] button:
We display a dropdown menu where you can select the user from a list. At the top of that list you find a search field to help you find the user more quickly. You can also type the apartment number and press [enter]
After selecting a user or apartment we display a form where you can enter all relevant information. We display a form that you can fill out. This form contains the following elements:
Location - visible to resident
Here we select the location where the maintenance needs to be carried out. The default location is the resident's apartment, but you can also select other rooms and space in your residence from the dropdown list. If the location is not in this list it is possible to select [Other] as a value. In that case please specify the location in the comment.
If you request maintenance for the apartment of the resident you can select the option that allow a technician to enter your apartment, even when the resident is not home. Make sure you have the resident's consent.
Room - visible to resident
Here you can specify the room where the maintenance is to take place. If the room is not in this list it is possible to select [Other] as a value. In that case please specify the room in the comment.
Type of issue - visible to resident
This field allows you to select the most common types of issues for the maintenance team. If the maintenance issue is not in this list it is also possible to select [Other] as a value. In that case please specify the issue type in the comment.
Priority - not visible to resident
Here you can select the priority of the issue you have. You can choose between Low, Medium and High. The priority is assigned by the staff for internal use and is not displayed to the resident.
Due date - not visible to resident
Here you can enter the date the maintenance is due. The due date is assigned by the staff for internal use and is not displayed to the resident.
Priority and due date are not active in the frontoffice and backoffice request forms and details when an integration with TELS or Worxhub is active. The fields are only active when no external integration is active on this service.
Comment - visible to resident
Sometimes it is necessary to add a bit more detail about the maintenance request. This comment is shared with the resident. For more information please refer to this general article:
Once you have filled out all the necessary information you need to confirm the request by pressing this button. Only then will this information be stored.