To process the transportation requests you open the Administrator's overview of the transportation cube in the side bar by pressing or clicking on Transportation | Requests. The counter informs you about the number of new (un-processed requests)
An overview of all the requests and their current status are displayed in one grid, with the number of new incoming requests visible. The date picker selects the date the transportation has to be delivered, not the date it is requested.
The grid shows you the overview of all transportation requests, with all relevant details per request in one line: client, contact details, request date, location, departure and arrival time, aid needed, etc .
Each transportation request has a specific status, indicated with a color.
The date picker on top of the grid filters on the date for departure (not request date).
As a staff member, you can change the status of a request by using the Action dropdown in the grid. Or you first open a specific request by clicking on one of its details. Click on the 'Change' button to enter the correct status for this request from the dropdown list.
Please see the following article for an overview of all the possible states of a request:
It is possible to change the pickup time of any request. Press the pencil icon next to the Pickup time to edit the time:
Enter the changed time and press Save.
Communities that set fixed departure times for the transportation request form, can also activate the option to request a ride outside the fixed departure times. This type of request is automatically marked as ‘billable’. The billable option can be seen in the backoffice request detail and can serve as a filter on the transportation request grid (export only billable requests).
The comment column gives you an overview of the conversation about a specific task between resident and staff. For more information please refer to this general article: