Transportation | How to place a request

1. Select the Transportation Cube

2. Review the information available on the Transportation cube landing page, or overview.

This is where your community may have posted specifics on the transportation services available.

3. Select 'Place request' to place a new request or 'Your requests' to view requests you have made in the past. 

4. Fill in as many details as possible to best help your community understand the specifics of your transportation request so that they can arrange accordingly. 

First, you need to select the type of ride

Enter your Departure location, if different from the community location. By default, the departure location is set as the community, unless otherwise specified. 

Next:  Enter your Destination location:

Then, enter the Date and Time you would like to arrive:

Please note that if you request a date or time that is not within the available hours of transportation services in your community, you will receive an error message and be unable to complete the request. 

Indicate the Direction:

If you select a Roundtrip, you can indicate the return time.  This feature is not available in all communities, but depends on the configuration of the settings.

Add any Extra service and mobility devices you may be bringing with you:

And finally, add any Special requests you may have:

Confirm your service request by clicking or tapping the blue [Request] button.

Each time you submit a request, a notification box will appear in the bottom-right corner of your screen.

Status Updates

Please note that your request is not considered confirmed or scheduled officially until a team member in your community changes the status of your transportation request to "confirmed." You will receive in-app notifications when the status of your request is updated. In addition, you can always review the status of your request via the transportation 'My requests' section as well as within your schedule widget on the home page of your app. 

Quick Tip:  Selecting the appropriate time

If you have difficulty selecting the time in the time picker tool, double-click/tap on the time (hh:mm) to manually type in the correct time.  Use the arrow buttons on your keyboard to switch between AM and PM.