Requests | How to find or select items in the overview page

An administrator can manage many services and request. We have developed several tools to help you find the services or requests you are looking for in the overview pages. Not all these elements can be found on all the pages, but this page contains an overview of these tools and how they work. 

New items

On the sidebar you can see how many new requests there are for a given service:

At the top of the list, when relevant, we display that number of new request: 

You can also identify the new requests by the blue bar at the beginning of the column, and by the fact that they are highlighted by a white background:

Date range

In some views, you can set the start- and end-date of the items you are viewing. Of the two date fields, you can see at the top of the list the first is the start date and the second the end date. In order to select a start date or end date press on the menu. A mini calendar opens. The selected date is indicated in blue. You can select a date by pressing on the date. With the < and > arrows you can move one month backward and forward. By default, we display all items one month ahead or one month ago.

Sort

At the top of the list of items, there is a row displaying the labels of these items. By pressing on these labels you can sort the list on the value of the label. The up or down arrow indicates the sort order. Only one column can indicate a sort order.

Filter

In some lists, it is possible to filter the items by name or status. Press the Filter button to start.

A dropdown menu appears where you can enter the text you want to filter the items by or a list of predefined values. It is possible to select multiple values. Then press Filter. You can remove values you do not want with the Clear button

Pages

By default, we display 10 services or requests per page. The services and request that an administrator manages can be too many to display on one page. To navigate between these pages you can press the arrows and numbers at the bottom of the list:

Select

In some views we allow you to manipulate multiple items at once. You can select these items with the checkbox before the item. There is also a checkbox at the top of the list. By selecting that you select all the items in the view. If you want to add items in another view to the selection you can go to the next view and add items individually or all at once.

Change status

Once you have made a selection of the items you want to change then press the dropdown menu at the bottom of the list to see the available options.

Select the option you want and press Apply. If your selection contains multiple items you will immediately change the status of all of them.

Another method is to use the dropdown menu next to the item in the overview:

You can select the menu option you desire. It will be effective immediately. This only applies to one item.