Important: If your community uses a Point Click Care (PCC) integration, new resident accounts cannot be created directly in Cubigo. The resident must first be assigned a PCC account, and Cubigo will automatically pull the information to create their account on the platform.
Adding Individual Users:
- From the Back Office Panel, go to User > Contacts/Residents/Team Members.
- At the top right, click the Add User button.
This process is for adding individual users. If you need to upload a batch of users, refer to the next section.
Note: Certain staff user roles only have read-only access to user management and cannot edit or delete user details. Please see this article for more information.
User Account Form:
- When you click the Add User button, the user account form will appear.
- Fill in all required information. Fields marked with an asterisk (*) are mandatory.
- We recommend using a valid email address if you want new users to access the platform. To allow them to receive a welcome email, set a password, and log in independently, be sure to select Send Invite Mail before clicking Save User.
Default Settings:
New users will be assigned the default language and time zone based on your community's settings.
Information We Store:
- Profile picture
- First name* (Required)
- Last name* (Required)
- Email address (If the user does not have an email, a dummy address will be automatically created)
- Password (Must be at least 8 characters)
- Landline phone
- Cell phone (Preferred for communication)
- Address (Residence, room, unit, building, floor, etc.)
- City
- Zipcode
- Country
- Gender
- Birthdate
- Role* (Required. Pay attention to the role, as users with administrator privileges have access to sensitive resident information)
- Note (Optional)
Email Address:
Users are identified by their email address. If you try to add a user with an email that already exists in Cubigo, an error message will appear. You can either:
- Use a different email address, or
- Modify the existing email address for the user and try again.
Note: You can log into Cubigo with any email address already registered.
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