User Management | How to add a user to the community

Important: If your community uses a Point Click Care (PCC) integration, new resident accounts cannot be created directly in Cubigo. The resident must first be assigned a PCC account, and Cubigo will automatically pull the information to create their account on the platform.

Adding Individual Users:

1. From the Back Office Panel, go to User > Contacts/Residents/Team Members.
2. At the top right, click the Add User button.

This process is for adding individual users. If you need to upload a batch of users, refer to the next section.

Note: Certain staff user roles only have read-only access to user management and cannot edit or delete user details. Please see this article for more information.

User Account Form:

• When you click the Add User button, the user account form will appear.
• Fill in all required information. Fields marked with an asterisk (*) are mandatory.
• We recommend using a valid email address if you want new users to access the platform. To allow them to receive a welcome email, set a password, and log in independently, be sure to select Send Invite Mail before clicking Save User.

Default Settings:

New users will be assigned the default language and time zone based on your community's settings.

Information We Store:

• Profile picture
• First name* (Required)
• Last name* (Required)
• Email address (If the user does not have an email, a dummy address will be automatically created)
• Password (Must be at least 8 characters)
• Landline phone
• Cell phone (Preferred for communication)
• Address (Residence, room, unit, building, floor, etc.)
• City
• Zipcode
• Country
• Gender
• Birthdate
• Role* (Required. Pay attention to the role, as users with administrator privileges have access to sensitive resident information)
• Note (Optional)

Email Address:

Users are identified by their email address. If you try to add a user with an email that already exists in Cubigo, an error message will appear. You can either:

• Use a different email address, or
• Modify the existing email address for the user and try again.

Note: You can log into Cubigo with any email address already registered.