Basics | How to get help

Support in your community

Unless you're a digital native, learning to use a digital tool can take some effort and time. If you get stuck, there will be someone in your community that you can reach out to for support. Cubigo provides training sessions for staff, so during open office hours, you can get initial help. More information will be provided on the schedule and the procedure.

Support is here

On the pages of our Helpcenter, we try to answer all the questions you may have. You’ll find detailed information on each type of service. 

But if you don't find the answer to your question here, please reach out for help! Our support staff will gladly answer any questions you may have related to the Cubigo platform.  If you have a question specific to your community, it may be best to ask a team member. 

You can submit a request by following the link at the top-right of that view.

Also, you can click on the Help button from Cubigo:

1. Top menu icon

2. Your personal menu

3. At the bottom of the screen

Contact Cubigo via e-mail

Please contact us via customersupport@cubigo.com.

Family members please keep in mind that Cubigo cannot connect you to a loved one's account.  You will need to get permission from a community team member.

We will take care of your request and will answer you as soon as we can.